Contact Us
Last Updated: October 28, 2026
Chongqing Mou's Girls Digital Technology Co., Ltd.
Chongqing Mou's Girls Digital Technology Co., Ltd. owns and operates norvellona and handles customer inquiries and orders for this store.
Contact us for product information, order assistance, delivery questions, cancellations, returns, refunds, or website support.
Customer Support Email
We aim to reply within 1–2 business days.
Messages received outside service hours are reviewed when our team returns. Public holidays and unusually high inquiry volumes may affect response times.
A request submitted within an applicable deadline remains timely even if our reply arrives later.
Telephone
+86 23 4869 5413
Service Hours: Monday–Friday, 9:00 AM–6:00 PM, China Standard Time (UTC+8), excluding public holidays in China.
If you cannot reach us by telephone, please email your request. International calling charges may apply through your provider.
Product and Compatibility Questions
For help selecting a desktop organizer, include:
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The product name or link.
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Your available space measurements.
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The objects or equipment you intend to organize.
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The specification you would like clarified.
Please avoid including confidential work documents or unrelated personal information in photographs of your workspace.
Help with an Order
Provide your order number, the email address used at checkout, and a brief explanation.
For damaged, defective, incorrect, or incomplete goods, photographs of the item and packaging can help. If photographs are unavailable or unsafe to obtain, explain the circumstances so we can discuss another reasonable assessment method.
Do not email full payment card numbers, security codes, passwords, or unnecessary identification documents.
Changes and Cancellations
Email us immediately if you need to change delivery information or cancel an order.
We will try to assist before fulfillment begins. Changes or cancellations may no longer be possible once processing is underway.
Dispatched orders follow the Return Policy. We do not charge a separate fee for an ordinary cancellation we approve.
Returns to China
Our designated return facility is located in China. Returns from outside China require international shipping to China.
Contact us for the complete return address and instructions before arranging postage.
Customers pay postage for preference-based returns. For damaged, defective, incorrect, incomplete, or materially misdescribed goods for which we are responsible, we cover reasonable return costs.
Our business address is not an automatically authorized return facility. Use it only if our team expressly confirms it as the appropriate destination.
Company and Contact Details
Brand Name: norvellona
Legal Company Name: Chongqing Mou's Girls Digital Technology Co., Ltd.
Business Address: First Production Team, Tuya Village, Zuantang Town, Qijiang District, Chongqing, China
Email: service@norvellona.com
Phone: +86 23 4869 5413
Service Hours: Monday–Friday, 9:00 AM–6:00 PM, China Standard Time (UTC+8), excluding public holidays in China.