Terms of Use

Last Updated: October 28, 2026

These Terms of Use govern access to the norvellona website and its related online features.

norvellona is operated by Chongqing Mou's Girls Digital Technology Co., Ltd. References to “we,” “us,” and “our” refer to that company in connection with the store.

The Terms of Purchase govern purchases. The Privacy Policy explains personal information processing.

1. Permitted Use

You may browse products, review information, place legitimate orders, manage available account functions, and contact support.

You must not:

• Submit fraudulent transactions or impersonate another person.

• Attempt unauthorized access to accounts or systems.

• Introduce malware or interfere with security.

• Disrupt the website through abusive automated activity.

• Collect another person’s information unlawfully.

• Infringe intellectual property or other rights.

• Use the website for an unlawful purpose.

2. Accounts

Where accounts are available, maintain accurate information and take reasonable steps to protect your credentials.

Notify us if you suspect unauthorized access. We may take proportionate steps to protect affected accounts and the website.

Your credential responsibilities do not remove our own security obligations.

3. Website Information

We work to maintain accurate descriptions, dimensions, prices, and availability.

If an error is found, we may correct the relevant page. Corrections affecting existing orders are handled under the Terms of Purchase.

General workspace organization ideas do not replace product-specific instructions, load limits, compatibility information, or care requirements.

An accuracy disclaimer does not permit us to disregard an accepted order or supply materially different goods.

4. Intellectual Property

Website text, photographs, graphics, logos, and layouts may be owned by us or used with authorization.

You may view these materials for personal shopping and use them where permitted by law.

Commercial reproduction, redistribution, or unauthorized use of protected brand assets requires appropriate permission.

Third-party materials remain subject to their owners’ rights.

5. Customer Content

If you submit a review, photograph, or other content, you must have the rights needed to share it.

You retain ownership. Submission for publication gives us non-exclusive permission to host, format, reproduce, and display the content for that purpose.

Separate permission is obtained where required for another use, such as featuring an identifiable customer photograph in advertising.

We may moderate unlawful, fraudulent, abusive, or unrelated submissions. Negative opinions are not removed merely because they are unfavorable.

Do not include payment credentials, passwords, or another person’s private information in public submissions.

6. Third-Party Services

The website uses services supporting hosting, payments, communications, fulfillment, and other functions.

Those services may have separate terms and privacy information. Their involvement does not remove our responsibilities as the seller.

External links do not mean that we control every statement or activity on the linked website.

7. Availability and Restrictions

Maintenance, technical failures, network issues, or security events may interrupt access.

We may temporarily restrict access where reasonably necessary to address fraud, unlawful conduct, security threats, or a material breach of these terms.

Restrictions do not erase existing orders, legitimate refund requests, or mandatory rights. Customer support remains available through the contact details below.

8. Responsibility

We do not guarantee uninterrupted website operation on every device or network.

Nothing here excludes obligations or liability that cannot lawfully be excluded, including applicable product remedies, privacy rights, or liability for fraud.

Events outside our reasonable control may affect performance. Where a purchase is affected, we remain responsible for communications and remedies required by law.

9. Governing Law

These terms are governed by the laws of the People’s Republic of China, subject to mandatory consumer protections applicable in your place of residence.

Disputes may be handled by courts or authorities competent under applicable law.

Consumers are not required to waive a legally protected forum or remedy.

10. Revisions and Related Policies

We may revise these terms for future website use and update the date above.

Changes do not retrospectively reduce protections applicable to earlier purchases. Website use or a policy update does not create consent for optional processing requiring a separate choice.

If a provision is unenforceable, the remaining provisions continue where legally possible.

Purchase-specific issues are governed by the Terms of Purchase and relevant Shipping Policy or Return Policy. Mandatory law takes priority over conflicting wording.

11. Operator and Contact

Legal Company Name: Chongqing Mou's Girls Digital Technology Co., Ltd.

Brand: norvellona

Business Address: First Production Team, Tuya Village, Zuantang Town, Qijiang District, Chongqing, China

Email: service@norvellona.com

Phone: +86 23 4869 5413

Service Hours: Monday–Friday, 9:00 AM–6:00 PM, China Standard Time (UTC+8), excluding public holidays in China.