Privacy Policy

Last Updated: October 28, 2026

This Privacy Policy explains personal information processing connected with browsing norvellona, making a purchase, contacting support, or using related store features.

Chongqing Mou's Girls Digital Technology Co., Ltd. operates norvellona and acts as the data controller for the store’s retail activities.

This policy provides information about processing. Visiting the website does not itself constitute consent to optional tracking or other processing requiring a separate choice.

1. Information Categories

Depending on your interactions, relevant information includes:

Contact details: Name, email address, telephone number, billing address, and delivery address.

Transaction information: Products, quantities, order history, transaction references, payment status, shipping details, returns, and refunds.

Account information: Account and authentication details where account features are used.

Support records: Messages, photographs, product questions, and other information provided when requesting assistance.

Technical information: IP address, browser and device characteristics, referring pages, website interactions, approximate location derived from IP address, and cookie or similar identifiers.

Voluntary submissions: Reviews, photographs, and other content you choose to provide.

Payment credentials are processed through the relevant payment services. We receive the transaction information needed to administer purchases. Do not email full payment card details.

2. Sources of Information

Information is received directly from you, automatically through your device or browser, and from providers supporting the transaction or website.

For example, carriers provide delivery updates, payment providers supply transaction results, and security services may supply fraud-related information.

3. Processing Purposes

We use relevant information to:

  • Receive and administer orders.

  • Process payments and refunds.

  • Prepare, deliver, and track purchases.

  • Handle returns and customer support.

  • Maintain requested account and shopping functions.

  • Detect fraud and protect website security.

  • Keep financial and business records.

  • Diagnose technical issues and improve usability.

  • Send promotional communications where permitted.

  • Perform analytics or advertising measurement where such tools are used and legally permitted.

  • Comply with legal obligations and resolve disputes.

Where a legal basis is required, processing may rely on performance of a contract, compliance with law, consent, or a legitimate interest balanced against applicable individual rights.

4. Information Recipients

Relevant information may be disclosed to:

  • Shopify: Store hosting, checkout, and ecommerce infrastructure.

  • Payment providers: Authorization, transaction processing, refunds, and security.

  • Fulfillment facilities, return facilities, and carriers: Preparation, delivery, tracking, and returns.

  • Customer communication providers: Service correspondence and request administration.

  • Technical and security providers: Maintenance, website protection, and fraud prevention.

  • Analytics and advertising providers, where used: Usage measurement, campaign attribution, and advertising services, subject to applicable choices.

  • Professional advisers and authorities: Where necessary for accounting, legal compliance, or protecting legal rights.

Information may also be disclosed in connection with a business restructuring or transfer, subject to appropriate confidentiality and legal protections.

Some providers may process information independently for their own services under their respective privacy policies.

5. Cookies and Similar Technologies

Technologies used by the store can support:

Essential functions: Shopping carts, checkout, security, and requested services.

Preferences: Remembering selected settings.

Analytics: Measuring website use and performance.

Advertising: Campaign measurement and relevant advertising.

Where consent is required, optional analytics and advertising technologies remain inactive until you allow them.

The website’s cookie preference controls allow you to accept optional technologies, reject non-essential technologies, and manage available categories. You may revisit your choices through the privacy preference control.

Browser settings provide additional controls. Blocking essential technologies may affect shopping functions.

6. Advertising and Opt-Out Choices

Where advertising providers receive identifiers or browsing activity, that disclosure may qualify as a sale, sharing, or targeted advertising under applicable law, even without monetary payment.

Where applicable, you may opt out using the store’s privacy controls or by contacting us.

We honor legally applicable opt-out preference signals, including Global Privacy Control, as required by law. A browser-based choice applies to the browser and information we can reasonably associate with it.

We do not knowingly sell or share the personal information of consumers under 16.

7. Retention

Retention depends on the information’s purpose and applicable obligations.

Transaction records are retained for fulfillment, accounting, taxes, disputes, and other legally required purposes.

Support communications are retained while a request is active and for a reasonable period afterward to document the outcome.

Account information is retained while the account remains active, subject to deletion requests and lawful retention requirements.

Cookie-related information is retained according to the technology, purpose, settings, and applicable privacy choices.

Information no longer needed is deleted or de-identified, subject to lawful recordkeeping and backup procedures.

8. International Processing

Our company and designated return facility are located in China. Shopify and other providers may process information in additional countries.

Personal information may therefore be processed outside your country of residence.

Where applicable law requires safeguards for international transfers, we use the required safeguards, including appropriate contractual arrangements where relevant.

Contact us for information about safeguards applicable to your information.

9. Your Rights

Depending on your location and applicable law, rights may include:

  • Accessing personal information and learning about its use.

  • Obtaining a portable copy.

  • Correcting inaccurate information.

  • Requesting deletion.

  • Restricting or objecting to certain processing.

  • Withdrawing consent for future consent-based processing.

  • Opting out of sale, sharing, or targeted advertising.

  • Limiting certain uses of sensitive information where applicable.

  • Appealing a privacy-request decision.

  • Complaining to the relevant privacy authority.

We do not discriminate against individuals for exercising applicable rights.

Submit requests to service@norvellona.com or call +86 23 4869 5413.

We may request information reasonably necessary to verify identity or an authorized agent’s authority. Identity verification is not required for an opt-out request where prohibited by law.

We respond within applicable legal deadlines. If a request cannot be fulfilled, we explain the reason and any applicable appeal option.

10. Promotional Messages

Use the unsubscribe link in a promotional email or contact us to stop promotional messages.

Necessary order updates, security notices, and responses to your requests may continue after a marketing unsubscribe.

11. Security and Children

We use reasonable technical and organizational measures to protect personal information. No electronic transmission or storage system guarantees absolute security.

The store is intended for adult shoppers and is not directed to children under 13.

Contact us if you believe a child has provided information contrary to applicable law so we can investigate and take appropriate action.

12. Policy Changes

Revisions are published on this page with an updated date.

Where required, material changes are accompanied by additional notice or a request for consent. A policy update does not automatically create consent.

13. Privacy Contact

Data Controller / Legal Company Name: Chongqing Mou's Girls Digital Technology Co., Ltd.

Brand: norvellona

Business Address: First Production Team, Tuya Village, Zuantang Town, Qijiang District, Chongqing, China

Email: service@norvellona.com

Phone: +86 23 4869 5413

Service Hours: Monday–Friday, 9:00 AM–6:00 PM, China Standard Time (UTC+8), excluding public holidays in China.